Refund policy

🔄 Boo Bash – Return & Refund Policy

Last updated: July 2026

📦 Important Note About CJ Logistics Processing

Since our partner is Logistics for international shipping, please be aware that the entire returns and refunds process may take an additional 2–3 business days due to coordination between our warehouse, and our return centers, and international tracking updates. We appreciate your patience and understanding!

1. Our 10-Day Return Window

We want you to love your Boo Bash purchase! If you are not completely satisfied, you may return eligible items within 10 calendar days from the date you receive your order.

To be eligible for a return:

Items must be unused, unworn, unwashed, and in the same original condition.
Items must be in their original packaging with all tags, labels, and accessories attached.
Proof of purchase (order number or receipt) is required.

2. How to Initiate a Return

To start a return, please follow these steps:

Contact our support team at boobash003@gmail.com within 10 days of delivery.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and respond within 2–5 business days with a return authorization and the correct return address.

⚠️ Important: Please do not send items back to us before receiving a return authorization. Unauthorized returns may not be accepted or refunded.

3. Return Shipping Costs

If the return is for any reasons (e.g., change of mind, wrong size, or no longer needed) – the return shipping costs are the responsibility of the buyer. The original shipping fee paid for the order is also non-refundable in these cases.

💡 Since we ship most orders by other Logistics company from international warehouses, return shipping to our return center can be costly. We strongly recommend reviewing size charts and product details carefully before placing your order.

4. Refund Process

Once we receive your returned package at our return center, please allow:

5–10 business days for our team to inspect the returned items.
After inspection, we will process your refund to your original payment method (credit card, PayPal, etc.) within 7–12 business days.

You will receive a confirmation email once your refund has been issued. Please note that your bank or payment provider may take an additional 5–7 business days to reflect the credit in your account.

⏳Logistics reminder: As mentioned at the top, the above timeframes are standard. However, because we work with a logistics company for international returns, please allow an extra 4–6 business days on top of these estimates for tracking updates and warehouse coordination.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Intimate apparel, undergarments, and swimwear (if the hygiene seal is broken).
Earrings, piercing jewelry, and cosmetic products.
Gift cards and digital/downloadable products.
Items marked as "Final Sale" or "Clearance" on the product page.

6. Damaged, Defective, or Incorrect Items

We take quality very seriously. If you receive a damaged, defective, or incorrect item:

Please contact us at boobash003@gmail.com within 4 business days of delivery.
Include clear photos of the damage/defect or a photo showing the incorrect item alongside the packing slip.
We will arrange a refund or send a replacement at no extra cost to you.

7. Exchanges

We currently do not offer direct exchanges due to international logistics shipping constraints. If you need a different size or color, we recommend:

Returning the original item (following the process above) for a refund.
Placing a new order for the correct item separately.

This is the fastest way to get what you want!

8. International Returns & Customs

For international returns, please clearly mark the package as "Returned Goods" on the customs declaration form to avoid additional customs fees.
Boo Bash is not responsible for:

Customs duties or taxes charged on returned packages.
Return packages lost in transit. We recommend using a trackable shipping service and purchasing shipping insurance for high-value returns.

9. Refund Timeline Summary (Standard Estimates)

Step	Timeframe
Return request review	2–5 business days
Return shipping (buyer's responsibility)	Varies by carrier
Return inspection at our center	5–10 business days
Refund processed	7–12 business days
Bank/Payment provider reflection	Additional 5–7 business days
Logistics buffer (added to total)	+3–5 business days